Ckzzz Privacy Policy

Ckzzz (ckzzz.app) is a trusted online gaming and Sports Betting platform in Bangladesh. This Privacy Policy ("Policy") explains how ckzzz collects, uses, stores, and protects your personal information. By using the ckzzz platform, you are considered to have accepted the terms of this Privacy Policy.

We believe every user's right to privacy is invaluable. That is why ckzzz's Privacy Policy has been built on complete transparency — so you always know where your data goes, why it is used, and how it is kept safe.

Ckzzz only collects information that is genuinely necessary to provide the platform's services. We do not collect any data beyond what is required. A detailed breakdown by data type is provided below:

Your national ID or passport details are collected solely for KYC verification and are stored securely in an encrypted database.

Ckzzz uses the data it collects solely for defined and legitimate purposes. No information is sold or shared with third parties without your consent. The primary reasons for data use are outlined below:

• Account Management: To create, manage, and verify your account.
• Payment Processing: To securely process deposit and withdrawal transactions.
• Customer Support: To resolve issues and answer your questions.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To monitor gaming behavior and identify signs of problem gambling.
• Service Improvement: To analyze data and improve the overall user experience.
• Legal Obligations: To retain data as required by licensing authorities and applicable law.
• Marketing Communications: Promotional offers are only sent with your consent.

Ckzzz never sells your personal information. However, in certain specific circumstances, limited data may be shared with trusted third parties:

• Payment Processors: To process transactions with payment providers such as Mobile Banking, Nagad, and Rocket.
• Technology Partners: Game software providers and cloud hosting partners who operate under strict confidentiality agreements.
• Regulatory Authority: In response to lawful requests from licensing authorities and financial intelligence agencies.
• Law Enforcement: By court order or through a valid legal process.

Before sharing data with any third party, ckzzz ensures they adhere to the same privacy protection standards we uphold. No partner may use your data for their own marketing purposes.

The ckzzz website and app use cookies to enhance your browsing experience. Cookies are small data files stored on your device. ckzzz uses the following types of cookies:

• Essential Cookies: These are essential for maintaining login sessions and platform security — the platform cannot function without them.
• Functional Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To understand which pages are visited most frequently (without identifying individual users).
• Security Cookies: To detect suspicious activity and bot traffic.

Ckzzz uses industry-leading, state-of-the-art technology to protect your data. Our security infrastructure is built in multiple layers to prevent any unauthorized access or data breaches.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data in storage is kept in encrypted form.
• Two-Factor Authentication (2FA): Two-factor authentication is available for your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Staff Training: All ckzzz staff receive regular training on data protection.

That said, no technology is 100% foolproof. We strongly recommend using a strong password and never sharing your login credentials with anyone.

Ckzzz does not retain your data longer than necessary. Retention periods are determined primarily by legal obligations and service requirements.

• Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Transaction History: Must be retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies typically expire within 1–2 years.
• Support Chat History: Deleted 1 year after the issue is resolved.

Under ckzzz's Privacy Policy, you have a number of important rights. We respect these rights and are ready to assist with any request:

• Right to Access: You may request to see what information ckzzz holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Data Portability: You may request a copy of your data in a standard, portable format.

To exercise any of these rights, contact ckzzz customer support. We generally respond to requests within 30 business days.

Ckzzz strictly prohibits the use of the platform by anyone under the age of 18. Collecting personal information from minors is something we never do, and this is a non-negotiable principle of our Privacy Policy.

Age verification is mandatory at registration. If a user provides false information and is later found to be a minor, the account will be closed immediately and all collected data will be deleted.

Ckzzz is primarily a Bangladesh-focused platform. However, due to technical infrastructure requirements, your data may sometimes be processed on servers in other countries. In such cases, ckzzz ensures that:

• All data transfers are carried out through encrypted channels.
• Countries to which data is transferred maintain adequate data protection laws.
• Strict data processing agreements are in place with all international partners.
• Ckzzz maintains full control over your data at all times.